Overview


Email is powerful, but it isn't the only channel your customers use — and relying on one channel alone means missing people who respond better to others. VibeX builds multi-channel automation strategies that coordinate your messaging across email, SMS, and other platforms, so your communication feels joined-up rather than scattered. The right message, on the right channel, at the right time.

What's Included


Multi-channel strategy and channel selection
SMS marketing platform setup: Klaviyo, Attentive, MessageBird, and others
SMS sequence design and copywriting
Email and SMS workflow coordination and sequencing
Opt-in and compliance setup for SMS (TCPA, NZ and AU regulations)
Personalisation and dynamic content across channels
Channel preference capture and management
Cross-channel performance reporting

Who It's For


For businesses already using email marketing that want to extend their reach through SMS, or those managing customer communication across multiple touchpoints who need a more coordinated approach. Particularly effective for eCommerce, events, and service businesses with time-sensitive communications.

Key Outcomes


Higher reach and open rates by communicating on preferred channels
Coordinated messaging that feels consistent across every touchpoint
Faster customer response through SMS for time-sensitive communications
Compliant SMS setup that protects your business and respects your audience
A unified view of multi-channel performance in one reporting layer

Your customers are on more than one channel. Let's build automation that meets them there. Get in touch.